The Reality

You'll convince chemical companies that have operated the same way for 50+ years to actually use the platform they bought. Not just sign the contract—actually change how they work. You're partnering with C-Suite officers to teach and enable their executives and teams to finally leverage data to execute against their toughest business initiatives. You'll diagnose where the greatest opportunities reside, proactively identify obstacles to adoption, and develop strategies to deliver successful outcomes.

You own the customer relationship, from adoption to renewals and expansion. You'll spend 25% of your time on-site running workshops, uncovering new use cases, and proving that a stronger data foundation is the key to improving operations and outpacing their competition.

What You'll Do

• Own the full customer relationship—understand their transformation and digital agenda, align Knowde to deliver, and be the person they call when things need to move
• Drive adoption of our platform by evangelizing digitally-enabled processes and winning executive buy-in to hit new milestones
• Manage your book of business—renewals, proving ROI, storytelling impact, and making sure they see the value before the contract comes up
• Influence mature organizations to act—you're consulting C-suite and VP executives on how data underpins their most important initiatives, not just answering support tickets
• Uncover expansion opportunities through on-site workshops and strategic engagement (~25% travel)
• Act as trusted advisor across the customer organization—from technical teams to executives—and find where Knowde's platform creates the most business impact

About You

Must-haves:

• You take extreme ownership
• Direct exposure to transformation initiatives, particularly large scale data and system integration projects
• Track record of managing executive relationships—you’re comfortable and confident engaging VPs and C-suite as peers
• Ability to explain complex technical issues and their impact on the broader business initiative in simple terms, adapt your tone and framing depending on who's in the room
• Proven ability to manage multiple accounts and stakeholder relationships at once without dropping the ball
• 4-year degree (STEM or Business preferred)

Bonus points:

• Experience in the chemicals industry (supplier, distributor, consulting, or professional services) or other industrial/manufacturing sectors
• You've led digital transformation projects in industrial or outdated markets that required convincing skeptical organizations to change
• You’ve implemented technical data or software solutions, particularly ones where adoption is the hardest part
• You’ve got sales experience and are familiar with the mindset and tactics required to not only evangelize a solution, but to actually develop a business case and commercial intent

You'll Win Here If

• You demonstrate ownership before being given responsibility
• You get energized by the challenge of changing minds, not just checking boxes
• You're comfortable being the person who has to prove ROI when executives ask tough questions
• You can influence without authority—getting teams to adopt new processes when they're skeptical
• You're willing to travel 25% of the time to lead onsites, develop relationships, and prove value in person
• You want to be part of driving an entire industry forward, not just hitting a retention number

You'll Fail Here If

• You don’t like being challenged
• You’re not a self-guided learner, or aren’t interested in studying the industry you work in
• You need a fully-built playbook and can't figure things out when there's no template
• You're uncomfortable having hard conversations with executives about why adoption isn't happening
• You’re ok with letting the customer figuring it out on their own
• You're looking for a low-touch, remote-only customer success role
• Politics, complaining, or "that's not my job" is in your vocabulary
• You're not willing to travel or get on-site when it matters most

Pay Range

The pay range for this role is $150,000-$180,000 + annual bonus

Equity: Yes, there is equity associated with this role