We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

Our Vendor Operations team cultivates partnerships that deliver exceptional customer experiences. We oversee key relationships with BPOs, ensuring alignment on performance standards, SLAs, MSAs, and staffing. Our data-driven approach continuously improves operations through oversight and optimization. We take pride in developing robust ecosystems that set our partners up for success. Our purpose is scaling service excellence through strategic vendor collaboration. We monitor KPIs but also foster collaboration and growth. Our team is devoted to upholding service quality while reducing costs and driving innovation. We enable partners to excel, creating shared value that allows us all to serve our customers better.

As the Lead Agent Success Analyst and Customer Advocates Team, you'll play a dual role in ensuring that both our knowledge base and our internal customer advocate team operate at peak efficiency. Not only will you be accountable for maximizing the OKB for our Agents across all CX products, but you'll also drive our team of Internal Customer Advocates, ensuring the delivery of top-tier customer experiences for one off escalations. You'll foster a strong collaborative environment where cross-departmental interactions are streamlined and efficient. Your foresight will be instrumental in anticipating changes and their potential ripple effects across CX support, creating a harmonious ecosystem for both our agents and our customers. We are searching for someone who possesses a perfect blend of analytical prowess, leadership , and a dedication to continual improvement.

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.