Staff Product Manager - Travel
Super.com
Product
San Francisco, CA, USA
Posted on Friday, September 6, 2024
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About this team
The Product management team at Super.com is a high-performing and fast-paced team of product managers who are passionate about creating meaningful, impactful products that help our millions of customers experience more of what life has to offer. We champion the three key pillars of successful products: data driven business outcomes, true understanding of who our customer is, and integration of magic. We are guided by “truth-seeking”, where our thirst for data driven decision making drives us to be correct rather than look good. We debate, dig deep, collaborate, and work together to uncover what our customers and the business need, how to build it, when and why to build it, and then help guide the execution to see it come to reality. We experiment routinely, and look for insights from quantitative and qualitative data wherever we can get it. We create the roadmap for where the product is going, assess the impact it has on our customers and business, and ensure Super.com is a world class product loved by millions of people. If you’re looking for a place to be challenged, be data driven, experiment, and push product strategy forward, this is it!
About this role
We are looking for a Product Manager to join the Travel Product team and take on a pivotal role in shaping the Travel product, ensuring our customers have access to the best prices, best selection and a seamless booking experience. You’ll own and launch features across the product team on travel, ranging from our supply, membership, funnel, booking, and more.
This is a fast-paced, high-impact role where you will work closely with key members of our leadership team to ideate, project- and product-manage, and execute on initiatives related to our Travel products and invest energy into building our foundation and exploring new PMMC fits for the travel vertical. You should be competent in understanding data, asking the right questions, creative/innovative in your solutions and pushing through challenges to help the team achieve their goals. You’ll report directly into the GPM for travel and interface and present to executives (like the GM, and head of product) on a routine basis.
We are looking for someone who is an excellent leader, drives teams to execute in ambiguous circumstances, and is able to dig deep into the data, extract key insights, and make critical decisions based on analysis. We want someone with a strong bias for action, takes ownership, and comes with solutions to problems we didn’t know existed. The teammate that will thrive in this role can sway through great storytelling, can operate deep in the weeds in sprints and ceremonies and also look up to the future, and is able to debate from a first principles and data driven perspective. You’ll experiment routinely, collaborate with research teams weekly, and define what we need to build to solve our customers problems. This person is also joining a team committed to making the world’s best travel membership for savings. If this sounds like you, let’s talk!
Responsibilities
- Drive Outcomes -Deliver on OKRs and the mission of your team, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission.
- Shape the MAT, Roadmap, and Strategy - Collaborate directly with the accountable MAT lead for your cross-functional MAT teams, and drive their performance, and get winning outcomes of the team. Collaborate and lead in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM and GPM to plan out where the team is headed at the vertical level.
- Write, Launch, and Study PRDs & Experiments - Drive forward detailed documentation for products and experiments in collaboration with your eng, design, and research partners, run A/B tests, smoke tests, and launch in a myriad of other ways. Study the impact of these products, customer inputs, and make decisions on outcomes. Define and study the best KPIs that define winning. Manage complex technical documentation and clearly articulate stories, action plans, and what to build.
- Manage Stakeholders - Lead up and around from executives at the top level to your GPM and adjacent MAT lead teammates. Collaborate with ops, engineering, supply, design, data, growth, and more. Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates.
- Analyze, Research, and Assess - Through curiosity and a “truth-seeking’ lens, dig deep into the data, ask questions, and uncover big opportunities. Dive into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions. Present insights to key leaders on a routine basis.
- Own the Experience - Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products. Know when to compromise and put your foot down, and truly solve your customer’s problems.
Hard Requirements
- 4+ years in B2C product management, with strong experience in experimentation.
- 3+ years collaborating with design, engineering, and data teams.
- Have led other cross-functional teams and worked with multi-eng teams in the past.
- Be able to jump into technical and non-technical levels, and know your audience for how to share information.
- Can show products in market that you’ve shipped 0 to 1 and that you’ve worked on from 1 to 10.
- Strong project management & excellent communication skills with immediate teams, engineers, designers, executives (written, oral, and presentational).
- Data driven analytical thinking, and back statements up with facts and examples. Able to bring structure to complicated situations.
- Ability to thrive in ambiguity with a strong bias for action.
- Humble, flexible, and willing to jump into weeds and able to jump back up to the right altitude. Get your hands dirty in execution mode routinely and then shift to think about what is ahead in 3 months.
Soft Requirements
- Background in travel, with consumer mobile
- Former entrepreneur or co-founder
- Background in data analytics or engineering
- Experience with membership products and deep understanding of subscription and membership models and space
- Mastery of product management principles (e.g. Reforge, PMMC fit, etc)
- Experience working directly with Amplitude, Figma, Jira, Notion, Looker, and Google Suite
- Experience with UXR and customer, competitive, and market research
We’ve got you covered!
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsite
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.