Join Our Team as Manager on Duty – The Cliffs Resort

Do you thrive in fast-paced environments where no two days are the same? Are you a natural problem-solver who knows how to lead a team and keep guests smiling? Vacatia is looking for a Manager on Duty (MOD) to be the on-site leader who keeps our resort running smoothly — and our guests coming back.

What You’ll Do

As our MOD, you’ll be the go-to person for both guests and team members during your shift. You’ll oversee Front Desk and resort operations, keep everything moving behind the scenes, and step in to resolve issues before they become problems. From welcoming VIP guests to coordinating with other departments, you’ll ensure every detail of the guest experience is handled with care.

Your Responsibilities

• Lead and support up to 8-10 Front Desk team members.

• Manage daily workflow, schedules, and performance coaching.

• Resolve guest concerns quickly and professionally, offering service recovery when needed.

• Oversee VIP check-ins and prepare welcome packages.

• Keep communication flowing between departments for seamless operations.

• Ensure front desk equipment and supplies are always ready.

• Enforce safety and security procedures while keeping guests comfortable.

What We’re Looking For

• 3+ years in hospitality or resort operations (timeshare experience a plus).

• Confident, positive leader who can handle high-pressure situations with grace.

• Excellent communication skills and a guest-first mindset.

• Proficiency in Microsoft Office and property management systems (Cloudbeds or Whistle a plus).

• Flexible availability — evenings, weekends, holidays, and on-call shifts are part of the adventure.

Why You’ll Love It Here

At Vacatia, we’re in the business of making vacation dreams come true — for our guests and our team members. You’ll be part of a supportive, high-energy environment where your leadership directly impacts the guest experience and the success of our resort.

Ready to lead with confidence and make every guest feel like a VIP?
Apply today and bring your skills to a role where your leadership shines every day.