Join Vacatia and Help Shape the Future of Marketing!

At Vacatia, we’re reshaping vacation ownership—and how rentals drive growth within it. As a leader in hospitality and resort management, we combine data, technology, and personalized guest service to create exceptional vacation experiences. We are seeking a Pre-Arrival Marketing Representative, you will be the first point of contact for our owners, setting the tone for an unforgettable stay while delivering personalized concierge-style service, sharing resort highlights, and building excitement. This is an over the phone service-driven role where your communication skills, enthusiasm, and attention to detail will directly impact owner satisfaction and loyalty.

Your Impact

• Proactively contact owners ahead of their stay to confirm reservation details and provide essential stay information.

• Deliver concierge-level recommendations for resort amenities, dining, activities, and local attractions.

• Address special requests and anticipate needs to ensure a seamless arrival experience.

• Over the phone schedule owners and guests to attend a sales presentation highlighting the resort offerings and available opportunities.

• Communicate the benefits and value of attending the presentation with professionalism and enthusiasm.

• Consistently meet or exceed company standards for invitation conversions.

• Create a welcoming and valued first impression for owners, building rapport and setting expectations for an exceptional stay.

• Collaborate with the reservations and concierge teams to ensure owner requests are fulfilled prior to arrival.

• Prepare personalized welcome packages and gift bags for arriving owners.

• Ensure all materials are correctly labeled, thoughtfully assembled, and ready for seamless distribution.

• Keep owners informed of the latest resort offerings, upgrades, events, and local happenings.

• Communicate any updates or changes clearly to ensure owners are fully prepared for their visit.

• Work closely with sales, marketing, and guest services to deliver a cohesive and outstanding owner experience.

What You Bring

• Minimum of 1 year in customer service, sales, concierge or field marketing, preferably in hospitality, vacation ownership, or resorts.

• Phone-based customer interaction, sales, and closing experience strongly preferred.

• Flexible schedule to include weekends and holidays.

• Exceptional communication skills (both verbal and written).

• Strong organizational skills and a high attention to detail.

• Proven ability to multitask effectively in a fast-paced environment.

• Confident sales acumen with a focus on consultative service.

• Quick learner with strong knowledge (or ability to quickly acquire knowledge) of resort amenities and local attractions.

• Outgoing, personable, and committed to delivering exceptional service. Positive, proactive problem-solver.

• Able to remain composed and professional when addressing challenges.

• Team-oriented, collaborative, and adaptable.

• Maintain a proactive, professional, and service-driven attitude at all times.

  
  

Benefits:

• Competitive salary and performance-based incentives.

• Comprehensive benefits package (health, dental, vision, etc.).

• Opportunities for career growth and professional development.

• Employee discounts and perks at resort amenities and properties.

Join Vacatia and Help Shape the Future