Helpdesk Analyst
Vacatia
Join Vacatia and Help Build the Future of Hospitality Tech
At Vacatia, we’re redefining how families travel by combining innovation, flexibility, and exceptional service to transform the resort experience. As we grow, our IT team plays a critical role in ensuring our technology supports seamless operations across our properties and corporate teams.
We’re looking for a Help Desk Analyst (Remote & Onsite) who is proactive, customer-focused, and ready to provide outstanding technical support to our employees. This is a hands-on opportunity to build your IT career in a fast-paced, collaborative, and technology-driven environment.
What You’ll Do
Technical Support & Troubleshooting
Serve as the first point of contact for IT support requests via phone, email, and in person.
Diagnose and resolve issues related to Microsoft Windows operating systems and Microsoft 365 applications.
Troubleshoot network and connectivity issues including TCP/IP, VPN, and Wi-Fi.
Escalate complex incidents to senior IT staff as needed, ensuring timely follow-up and resolution.
System Administration
Manage user accounts, password resets, and access permissions.
Support desktop, laptop, printer, and mobile device setup and maintenance.
Maintain accurate documentation of support requests and resolutions within the ticketing system.
Inventory & Operations
Track and maintain IT equipment, software licenses, and hardware inventory.
Support IT team initiatives including upgrades, rollouts, and process improvements.
What You Bring
Required:
1–2 years of experience in a help desk or IT support role.
Proficiency with Microsoft Windows operating systems and Microsoft 365 cloud services (Exchange Online, Teams, SharePoint).
Working knowledge of TCP/IP networking protocols and VPN connectivity.
Excellent communication, problem-solving, and customer service skills.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Preferred:
CompTIA A+, Network+, or Microsoft certifications.
Experience using remote support tools and ticketing systems.
Basic understanding of Active Directory and Group Policy management.
Why You’ll Love Working at Vacatia
Meaningful Impact: Support the systems that power innovation across our hospitality network.
Collaborative Culture: Join a team that values communication, problem-solving, and teamwork.Career Growth: Gain exposure to enterprise-level IT systems and opportunities for advancement.
Modern Tools: Work with up-to-date hardware, software, and cloud technologies that make a difference every day.