Position Title: Night Audit Clerk

Resort and Location: The Cliffs at Peace Canyon

Department: Front Desk

FLSA Status: Non-Exempt

Reports To: Resort Manager/

Work Schedule: 12:00am-8:30am, days off may vary

Note: Training schedule for 1-2 weeks maybe in the day shift.

Position Summary:

This position is primarily responsible for assisting every guest in checking in and out and making resort guest feel welcome. This position requires that all guests be greeted as they enter the lobby and that the front desk associate is attentive to all guest needs.

This position will also answer phone calls and direct calls to appropriate departments as needed. Lastly, this position will be working with Night Audit functions, such as: reconciliation, and organization of Night Audit reports. This position primarily works overnight, 3rd shift, hours.

Core responsibilities include the following, but are not limited to:

Specific Responsibilities:

• Adhere to all resort safety procedures and regulations.
• Assists guests and ensures that any issues or challenges are addressed in a professional and timely manner.
• Processes guests check in and offers additional services that the guest may need.
• Answer telephones and direct incoming calls.
• Perform night audit functions such as: filing of registration cards, sort receipts based on transaction data, and process room stay overs.
• Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required.
• Previous experience in hotel/resort.
• Ability to function in a fast-paced environment and able to multitask.
• Excellent interpersonal communication skills.
• Ability to manage multiple projects with demonstrated flexibility.
• Process payment for virtual cards as subject
• Verify all Transactions are posted and charged.
• Clear Folios nightly for departure
• Performs other duties as assigned, requested or deemed necessary by management.

Position Requirements (Skills/Abilities):

Experience:

One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.

Education: High School diploma or GED required.

Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

EEO ADA M/F VET DISABLED