Senior Director of Business Operations
Vacatia
Now Hiring: Senior Director of Business Operations
Be the strategic force driving operational excellence and innovation across a growing hospitality organization.
About the Role
We’re looking for an accomplished, forward-thinking Senior Director of Business Operations to serve as a trusted strategic partner to our Chief Operating Officer (COO). This role is pivotal in connecting vision to execution—streamlining systems, enhancing efficiency, and ensuring that every department operates in harmony toward our company’s strategic goals.
You’ll bring a hospitality mindset—combining service excellence, operational rigor, and analytical insight—to strengthen performance across all business units and drive meaningful organizational impact.
What You’ll Do
Lead Strategic Operations
Partner with the COO to translate big-picture strategy into clear, actionable plans.
Provide data-driven insights and recommendations that shape executive decision-making.
Drive Cross-Functional Collaboration
Oversee strategic initiatives spanning Operations, Finance, IT, Marketing, and HR.
Bridge communication between property-level operations and corporate leadership.
Manage special projects on behalf of the COO, ensuring alignment, progress, and transparency.
Optimize Systems & Processes
Evaluate and enhance enterprise systems to boost scalability and efficiency.
Champion technology-driven automation and process improvement initiatives.
Measure & Elevate Performance
Track KPIs and dashboards to assess operational health and identify opportunities for improvement.
Deliver actionable insights that support agile decision-making.
Lead Change & Strengthen Culture
Champion organizational transformation and adoption of new initiatives.
Promote a culture of accountability, excellence, and guest-centric service.
Support communication and engagement efforts for company-wide rollouts.
Oversee Budgets & High-Impact Projects
Partner with Finance on budgets, resource planning, and ROI analysis.
Lead major strategic projects from concept through execution.
What You Bring
Bachelor’s degree in Business, Hospitality Management, or related field (MBA preferred).
10+ years of progressive experience in business operations, hospitality, or corporate strategy.
Proven success leading large-scale, cross-functional initiatives in fast-paced environments.
Expertise in enterprise systems (ERP, CRM, BI tools) and process improvement.
Exceptional analytical, organizational, and communication skills.
A collaborative, adaptable leadership style with the ability to manage both strategy and detail.
Who You Are
A strategic thinker with hands-on execution skills
A trusted advisor with high emotional intelligence
Agile and adaptable in dynamic, evolving environments
A relationship builder who thrives on collaboration
Why Join Us?
You’ll be joining a growing company that values innovation, accountability, and hospitality at every level. As the Senior Director of Business Operations, you’ll have the opportunity to shape how we work, lead transformational projects, and make a measurable impact on the future of our organization.
Ready to lead with purpose and precision?
Apply now to join a team where operational excellence meets hospitality-driven leadership.