Manager, Responsible Exit
Vacatia
Join Vacatia and Help Build the Future of Hospitality Tech
Location: Fort Lauderdale, FL (Hybrid)
At Vacatia, we’re redefining how families travel and how hospitality technology enhances every stage of the journey. As a leader in resort and rental management, we’re committed to creating exceptional guest and owner experiences through innovation, empathy, and accountability. We’re now hiring a Manager, Responsible Exit to lead our customer-centric exit program, ensuring that those who choose to transition out of ownership with Vacatia experience a transparent, respectful, and seamless process.
Why You’ll Love Working at Vacatia
Mission-Driven Impact: Shape a critical program that reflects our core values of transparency, accountability, and customer care.
Cross-Functional Influence: Collaborate with Legal, Finance, Sales, Operations, and Member Services to deliver consistent and compliant solutions.
Customer-First Mindset: Lead with empathy while upholding compliance and brand standards in every owner and guest interaction.
Growth & Visibility: Report directly to senior leadership with the opportunity to influence key business policies and practices.
Hybrid Flexibility: Work from our Fort Lauderdale HQ while enjoying the benefits of a flexible hybrid schedule.
Your Impact
Lead the Responsible Exit Program by developing policies, workflows, and reporting mechanisms that ensure transparency, compliance, and consistency.
Own the Customer Journey for owners and guests navigating the exit process, ensuring communications are clear, respectful, and empathetic.
Ensure Compliance & Mitigate Risk by aligning with Legal and Finance to meet state, federal, and industry regulations.
Partner Across Teams to support seamless transitions, train frontline staff, and coordinate financial reconciliations.
Drive Insights & Reporting by tracking KPIs, analyzing trends, and providing leadership with actionable recommendations.
What You Bring
Bachelor’s degree in Business, Hospitality Management, or related field (advanced degree preferred).
7+ years of experience in customer success, owner relations, compliance, or program management (hospitality or vacation ownership industry strongly preferred).
Proven track record designing and managing customer-facing programs.
Strong knowledge of compliance and regulatory frameworks within hospitality and vacation ownership.
Exceptional written and verbal communication skills, balancing empathy and accountability.
Strong analytical, problem-solving, and conflict-resolution abilities.
Proficiency with CRM, workflow management, and reporting tools.
How You’ll Ramp
First 30 Days: Learn Vacatia’s brand values, policies, and Responsible Exit history while building relationships with cross-functional partners.
First 60 Days: Lead program operations, assess compliance frameworks, and implement feedback loops.
First 90 Days: Deliver data-driven insights, propose program enhancements, and establish yourself as the go-to leader for Responsible Exit strategy.