Housekeeping Quality Specialist
Vacatia
Now Hiring: Quality Assurance Specialist | Help Us Elevate Every Guest Experience!
Are you passionate about maintaining high standards and ensuring every guest enjoys a flawless stay? Do you thrive in a role that blends inspections, analytics, collaboration, and problem-solving? If so, we want to meet you!
We’re seeking a Quality Assurance Specialist to help uphold the resort’s cleanliness, service quality, and brand consistency. In this role, you’ll conduct inspections, support department teams, and help maintain the resort’s prestigious Gold Crown and Premier status.
Location: Vacation Village at Parkway
Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747
Pay Rate: $20/hr
Shifts: Varying shifts, includes a weekend shift
What You’ll Do
Conduct routine inspections of guest rooms, public areas, back-of-house spaces, and resort facilities
Ensure resort policies, safety regulations, and cleanliness standards are consistently met
Support the development and implementation of quality standards, SOPs, and inspection procedures
Review and analyze guest surveys, reviews, and feedback to identify trends and improvement needs
Document inspection results and prepare detailed quality reports for leadership
Partner with Housekeeping, Maintenance, and Front Desk teams to resolve deficiencies quickly and professionally
Monitor performance of third-party vendors such as housekeeping and laundry services
Oversee linen and housewares inventory levels, ensuring supply readiness for operational demand
Place supply and inventory orders while managing vendor quality and pricing
Analyze usage patterns for cost-saving opportunities while maintaining high-quality experiences
Assist with internal and external audits and support corrective follow-up
Help manage guest service recovery efforts and oversee lost & found protocols
Support training initiatives that promote consistency, service excellence, and brand standards
Maintain records of guest satisfaction scores, reputation metrics, and inspection outcomes
Perform additional tasks as assigned to support the Quality Assurance Director and resort operations
What We’re Looking For
Strong attention to detail with the ability to follow structured inspection procedures
Excellent communication and teamwork skills across all departments
Analytical mindset with the ability to interpret data and spot trends
Ability to work independently in a fast-paced, guest-focused environment
Proficiency in Microsoft Office and familiarity with inspection software or guest feedback platforms
Bilingual candidates strongly preferred
At least 2 years of hospitality experience, preferably in QA, housekeeping, or guest services
Timeshare or resort experience is a plus
Physical Requirements
Ability to stand, walk, bend, kneel, stoop, and inspect spaces for extended periods
Ability to handle inspection tools and lift 10–25 lbs regularly and 50+ lbs occasionally with assistance
Clear vision required for inspecting rooms and reading reports (close, distance, color, depth perception, etc.)
Comfortable working indoors and outdoors, with exposure to cleaning chemicals, weather, and mechanical equipment
Why Join Us?
Play a key role in delivering exceptional guest experiences
Work across multiple departments in a dynamic, supportive environment
Opportunities for growth within resort operations and quality management
A team culture that values collaboration, excellence, and continuous improvement
Ready to help us maintain top-tier resort standards?
Apply today and join a team dedicated to quality, guest satisfaction, and operational excellence!