Based in the heart of the Los Angeles Metropolitan Area, WARP is redefining middle-mile logistics through cutting-edge solutions that drive efficiency and enhance customer satisfaction. As an asset-light business model, our new approach to LTL freight eliminates the need for owning terminals. Instead, we connect third-party cross-docks with a network of cargo vans, box trucks, and 53-foot trailers, all powered by advanced routing algorithms to optimize freight movement and significantly reduce operational costs. Our innovative offerings include store replenishments, last mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions that streamline the flow of goods. With our industry-leading freight consolidation strategies and state-of-the-art technology—including real-time tracking and dynamic routing—WARP empowers businesses with end-to-end visibility and control over their supply chains.

Job Description:

We are seeking a dynamic Key Account Manager to build and maintain strategic relationships with our largest accounts. This role is central to our mission of delivering unparalleled value to Fortune 500 clients through seamless middle-mile logistics solutions. As the face of WARP to our most important partners, you will act as a trusted advisor, understanding their needs, solving complex logistics challenges, and ensuring that our services continuously exceed expectations.

Key Responsibilities:

• Own and Deepen Key Account Relationships: Act as the primary point of contact for our largest clients, understanding their unique logistics challenges and delivering tailored solutions that align with their goals.
• Drive Customer Success: Collaborate closely with clients to ensure the successful adoption of WARP's solutions, focusing on maximizing efficiency, cost savings, and customer satisfaction.
• Strategic Growth Planning: Develop and execute account plans that drive revenue growth, uncovering new opportunities for partnership and expanding WARP's footprint within each account.
• Coordinate Cross-Functionally: Work closely with internal teams, including operations, product, and technology, to ensure that client needs are met and that WARP's services are continuously evolving to deliver value.
• Analyze Performance Metrics: Monitor account performance using data-driven insights to identify areas for improvement and proactively address potential issues.
• Champion Customer Advocacy: Represent the voice of the customer internally, ensuring that their feedback helps shape WARP's service offerings and strategic direction.
• Present Insights and Solutions: Prepare and deliver regular business reviews, demonstrating the value WARP provides through key performance indicators, cost savings, and service improvements.

Qualifications:

• 5+ years of experience in account management, client success, or strategic partnerships, preferably within logistics, transportation, or supply chain solutions.
• Proven track record of managing large, complex accounts and building long-term relationships with Fortune 500 companies.
• Strong analytical skills with the ability to interpret data, identify trends, and drive data-backed decisions.
• Exceptional communication and negotiation skills, with the ability to present insights and solutions to senior-level stakeholders.
• Experience in B2B logistics or supply chain technology is a significant plus.
• High level of business acumen, with a deep understanding of how logistics impacts client operations and bottom-line results.
• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

Why Join WARP?

• Be at the forefront of innovation in logistics, working with a team that’s challenging industry norms and creating new opportunities.
• Make a tangible impact on the growth and success of both WARP and our clients.
• Competitive salary, performance-based incentives, and comprehensive benefits package.
• Flexible work environment with a hybrid or remote setup based in Los Angeles.