America was built on logistics, on people who could move things faster, farther, and smarter. At Warp, we’re rebuilding that foundation for the next century.

Warp is a technology-powered middle mile network. We’ve built more than fifty cross docks across the United States and Canada, supported by over ten thousand carriers operating cargo vans, box trucks, and 53-foot trailers. Our platform unites transportation management, cross dock orchestration, and real-time visibility into one intelligent system.

We help major retailers, eCommerce brands, and manufacturers cut cost to serve, improve speed, and deliver reliability at scale by modernizing how freight moves through the middle mile.

This role is your chance to be part of that rebuild, working inside live operations that move freight, connect markets, and keep America’s economy running.

Job Description:

We are seeking a dynamic Senior Key Account Manager to build and maintain strategic relationships with our largest accounts. This role is central to our mission of delivering unparalleled value to Fortune 500 clients through seamless middle-mile logistics solutions. As the face of WARP to our most important partners, you will act as a trusted advisor, understanding their needs, solving complex logistics challenges, and ensuring that our services continuously exceed expectations.

Key Responsibilities:

• Own and Deepen Key Account Relationships: Act as the primary point of contact for our largest clients, understanding their unique logistics challenges and delivering tailored solutions that align with their goals.
• Drive Customer Success: Collaborate closely with clients to ensure the successful adoption of WARP's solutions, focusing on maximizing efficiency, cost savings, and customer satisfaction.
• Strategic Growth Planning: Develop and execute account plans that drive revenue growth, uncovering new opportunities for partnership and expanding WARP's footprint within each account.
• Coordinate Cross-Functionally: Work closely with internal teams, including operations, product, and technology, to ensure that client needs are met and that WARP's services are continuously evolving to deliver value.
• Analyze Performance Metrics: Monitor account performance using data-driven insights to identify areas for improvement and proactively address potential issues.
• Champion Customer Advocacy: Represent the voice of the customer internally, ensuring that their feedback helps shape WARP's service offerings and strategic direction.
• Present Insights and Solutions: Prepare and deliver regular business reviews, demonstrating the value WARP provides through key performance indicators, cost savings, and service improvements.

Qualifications:

• 5+ years of experience in account management, client success, or strategic partnerships, preferably within logistics, transportation, or supply chain solutions.
• Proven track record of managing large, complex accounts and building long-term relationships with Fortune 500 companies.
• Strong analytical skills with the ability to interpret data, identify trends, and drive data-backed decisions.
• Exceptional communication and negotiation skills, with the ability to present insights and solutions to senior-level stakeholders.
• Experience in B2B logistics or supply chain technology is a must
• High level of business acumen, with a deep understanding of how logistics impacts client operations and bottom-line results.
• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

Why Join WARP?

• Be at the forefront of innovation in logistics, working with a team that’s challenging industry norms and creating new opportunities.
• Make a tangible impact on the growth and success of both WARP and our clients.
• Competitive salary, performance-based incentives, and comprehensive benefits package.
• Flexible work environment with a hybrid or remote setup based in Los Angeles.